Privacy Policy

1. Information We Collect

We collect information you provide directly, such as when you create an account, book a service, or contact us:

• check_circlePersonal identifiers (name, email, phone number)
• check_circlePassport and travel document details (required for visa and travel bookings)
• check_circlePayment information (processed via secure third-party gateways)
• check_circleCommunication records (support chat, contact form submissions)
• check_circleUsage data (pages visited, features used, browser type)

2. How We Use Your Information

Your information is used to:

• arrow_rightProcess and manage your bookings, visa applications, and service requests
• arrow_rightCommunicate updates, confirmations, and important notices
• arrow_rightVerify your identity for travel and visa compliance
• arrow_rightImprove our platform and personalise your experience
• arrow_rightComply with legal and regulatory obligations

3. Information Sharing

We do not sell your personal data. We may share information with:

• arrow_rightEmbassy and consulate authorities (for visa applications)
• arrow_rightTravel and accommodation partners (for booking fulfillment)
• arrow_rightPayment processors (for transaction security)
• arrow_rightLegal authorities (when required by law)

4. Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits. Our systems are hosted on secured infrastructure with restricted administrative access.

5. Cookies

We use session cookies for authentication and functional cookies to remember your preferences. We do not use third-party tracking cookies for advertising. You can disable cookies in your browser settings, though this may affect platform functionality.

6. Your Rights

You have the right to:

• check_circleAccess the personal data we hold about you
• check_circleRequest correction of inaccurate data
• check_circleRequest deletion of your account and associated data
• check_circleWithdraw consent for marketing communications at any time
• check_circleLodge a complaint with your local data protection authority

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Travel document data is retained for a minimum of 5 years for regulatory compliance. You may request account deletion at any time.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email or prominent notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact

For any privacy-related enquiries, please reach out to us: